Frequently Asked Questions

• Regular Reservations: Cancellations are permitted until 5:00 PM, 3 business days prior to check-in.

• Group Reservations of 5 Rooms or More: Cancellations are permitted until 5:00 PM, 7 business days prior to check-in.

• Business Days: Monday through Friday, excluding public holidays.

• Cancellations made after the applicable deadline or no-shows will be charged 100% of the total accommodation fee.

• Reservation modifications cannot be made through the hotel website. If you wish to modify your reservation, please cancel your existing reservation and make a new reservation.

Yes, non-member reservations are available. Reservations can be viewed and modified using the reservation number, name, and phone number.

Payment can be made either in advance or at the property.

Prepayment: Advance payment through Toss Payments or other payment services

On-site payment: Credit card guarantee followed by payment at check-in

Check-in 15:00 / check-out 11:00. Early/late options may be available for a fee.

If the number of guests exceeds the standard occupancy, an additional fee of KRW 10,000 per person applies, up to the maximum occupancy of each room. Additional guest fees are payable on-site.

Parking is available for 25 cars and 2 large buses. EV charging is not available.