Cancellation and refund guidelines.
(The free-cancellation deadline for each booking is also shown on the payment screen.)
Free cancellation
Regular Reservations: Cancellations are permitted until 5:00 PM, 3 business days prior to check-in.
Group Reservations of 5 Rooms or More: Cancellations are permitted until 5:00 PM, 7 business days prior to check-in.
Business Days: Monday through Friday, excluding public holidays.
Penalty
Cancellations made after the applicable deadline or no-shows will be charged 100% of the total accommodation fee.
Reservation modifications cannot be made through the hotel website. If you wish to modify your reservation, please cancel your existing reservation and make a new reservation.